Assessing the Impact of Demographic Characteristics of EGYPTAIR Airlines’ Employees on Organizational Conflict Management Styles

Document Type : Original Article


1 Tourism studies Department - Faculty of Tourism and Hotels - Minia University - Minia- Egypt

2 Tourism Studies Department, Faculty of Tourism and Hotels, Minia University, Minia , Egypt

3 Hotel Studies Departement, Faculty of Tourism and Hotels, Beni-Suef University, Beni-Suef, Egypt


The effectiveness of individual employees, teams, and entire organizations depends on how they manage interpersonal conflict at work using the proper organizational conflict management style. This research attempt to examine the effect of the demographic characteristics of employees on recognizing the applicable organizational conflict styles in EGYPTAIR Airlines Company. This research pertains to the descriptive methodology with a five-point Likert scale questionnaire and the agreement level ranges from strongly agree to strongly disagree. The researchers used frequencies, a One-way ANOVA test, and independent sample T-test statistics. It was implemented to gather the primary data from the sample of the research from 30th March till 20th June 2022. The sample of the research consisted of 447 employees and managers in EGYPTAIR Airlines Company. Results illustrated that there are no significant differences between all categories of demographic variables except the qualification in the dominating style of managing organizational conflict in EGYPTAIR Airlines Company.