Document Type : Original Article
Authors
1
Tourism studies Department - Faculty of Tourism and Hotels - Minia University - Minia- Egypt
2
Tourism Studies Department, Faculty of Tourism and Hotels, Minia University, Minia , Egypt
3
Hotel Studies Departement, Faculty of Tourism and Hotels, Beni-Suef University, Beni-Suef, Egypt
Abstract
The decision-making process is one of the most important issues in the lives of individuals, groups, and organizations, it is a human function that requires a great deal of intellectual and emotional energy, which prompted researchers to study the decision-making process in its various aspects and dimensions. This research attempt to examine the impact of the demographic variables of employees on recognizing the decision-making process in EGYPTAIR Airlines. This research pertains to the descriptive methodology with a five-point Likert scale questionnaire and the agreement level ranges from strongly agree to strongly disagree. The researchers used frequencies, a One-way ANOVA test, and independent sample T-test statistics. The sample of the research consisted of 447 employees and managers in EGYPTAIR Airlines' sectors of commercial affairs, air hospitality, air operations, and the departments of air hospitality, hospitality training, product promotion, stations, customer service, marketing, and sales. It was found that qualification levels matter in decision-making, while gender, job experience levels, and income levels had no significant influence. In general, three out of four hypotheses were supported by the research. The researchers recommend that the administration of EGYPTAIR Airlines should organize workshops about cognitive skills to increase the consciousness of organizational decision-making.
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