Effect of Demographic Variables on Emotional Intelligence of Tour Leaders in Egypt

Document Type : Original Article

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Tourism Studies Department, Faculty of Tourism and Hotel Management, Helwan University

Abstract

This study is an attempt to find out whether or not demographic variables such as gender, age and education have influenced the emotional intelligence of Egyptian tour leaders. Cognitive intelligence is not enough to make a successful tour leader. Emotional intelligence is an important ability along with cognitive intelligence. Emotional intelligence deals with understanding the feelings of others and oneself. Accordingly, emotional intelligence has an impact on the personality of the tour leader and his performance at work, and also affects job satisfaction. One hundred and fifty Egyptian tour leaders, in Cairo governorate, have filled out the emotional intelligence questionnaire. A five-point Likert scale has been used for the measures. To measure tour leaders’ emotional intelligence, the 16-item Wong and Law emotional intelligence scale (WLEIS) has been adapted. T- test and ANOVA were used for the analysis. The study has confirmed that there are no statistically significant differences between the Egyptian tour leaders’ emotional intelligence according to age, gender and level of education.

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