Analyzing the Factors Influencing Employee Turnover in Egyptian Travel Agencies Category A and Its Impact on Employee Satisfaction

Document Type : Original Article

Authors

1 Tourism Studies Department - Faculty of Tourism and Hotels - Minia Unverisity

2 tourism studies, tourism and hotels, Minia University, Minia, Egypt

3 Tourism Studies - Faculty of Tourism and Hotels - Minia University

Abstract

Employee turnover is a persistent challenge in the tourism industry, particularly within Egyptian travel agencies, where high attrition rates negatively impact operational efficiency, service quality, and financial stability. This research aims to analyze the key factors influencing employee turnover in Egyptian travel agencies category A and its impact on employee satisfaction by examining workplace conditions, career development opportunities, reward systems, and job satisfaction. A descriptive research methodology was adopted, utilizing surveys distributed to 154 employees across various travel agencies in Cairo, Alexandria, Hurghada, Luxor, and Aswan. The findings indicate that low wages, job dissatisfaction, lack of career advancement, and inadequate work-life balance are the primary drivers of turnover. Additionally, the study highlights the significant role of managerial support, workplace culture, and training programs in influencing employee retention. The results suggest that implementing competitive compensation structures, enhancing career development pathways, and fostering a positive work environment can significantly reduce turnover rates. Based on these insights, recommendations are provided for both the Egyptian Ministry of Tourism and Antiquities and travel agencies to implement strategic interventions that promote workforce stability and improve employee satisfaction. These measures are essential for sustaining the long-term growth and competitiveness of Egypt’s tourism sector.

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